Deliveries inside the United Kingdom

For deliveries within the UK we use ground transport. Costs are worked out by the weight of the order.  Any handling charges are included. We use Economy Delivery which takes 2-5 days.

There is an extra charge of £5.00 for deliveries to the Isle of Wight and Scotland.

It is possible for Express Next Day or Overnight delivery.
Please call our Sales Line on +44 (0)7500 95 85 04 for a quote.

Deliveries outside the United Kingdom

For deliveries outside the UK we use an International Ground Transport company. Costs are worked out by weight. There is also an International Handling charge of £38.90 per order. As standard we use Economy Express service which takes 3-7 days.

A faster delivery may be available at extra cost.
Please call our Sales Line on +44 (0)7500 95 85 04 for a quote.

Please note:

After you have placed your order you will receive an email, within reasonable time, to acknowledge your order. When your order has been dispatched you will receive an email to inform you of this. This will include where possible your order tracking number so you can keep an eye on it.

We make every effort to deliver goods within the estimated timescales, however delays may occasionally occur due to unforeseen circumstances and we shall not be liable for any delay or failure to deliver within such timescales. 

Cancellation

If you cancel your order:

Before the goods are dispatched, you will get a full refund minus any expenses incurred by Semco Online Limited. This includes any Credit/Debit card transaction fee's.

After the goods are dispatched, you will get a full refund minus any charges incurred by Semco Online Limited from our Delivery Company and/or any Credit/Debit card transaction fee's.

Returns/Refunds

If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.

Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge and any transaction fee's incurred.

Alternatively, if preferred, we will exchange the item.

Please note:

Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise.

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility.

Delivery charges are only refundable where goods are faulty and a refund is made.

Refunds can take up to 14 days to clear from date of issue.

Semco Online Limited reserves the right to cancel an order at any time should we not be able to deliver your goods. If this happens for any reason, you will receive a full refund.

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